Operations
The five numbers I'd check first
Before anyone touches a sales script, these numbers tell you where the money is leaking.
Read it →Selling techsThe repair-vs-replace talk
How to bring up replacement on a service call without sounding like you came to sell.
Read it →Offers0% or a discount in the off-season?
Both work. Here's how to pick, and what it costs you either way.
Read it →Sales processThree options, not three quotes
Why a good-better-best proposal closes more, and how to build one that's honest.
Read it →Got a question for the next one?
If there's something your team keeps running into on calls, send it over. It might make a good field note, and I'll give you a straight answer either way.